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Customer Support Associate
Help users and agencies via email, WhatsApp, and the contact form — troubleshoot accounts, listings, and general platform questions.
Apply for Customer Support Associate
Attach your CV below (PDF or Word, max 5 MB). Your application will be sent to jobs@karvaan92.com with the file included.
What you'll do
- Respond to support@karvaan92.com and in-app contact submissions within SLA
- Guide agencies through listing uploads, verification, and dashboard features
- Escalate bugs and payment issues to engineering with clear reproduction steps
- Maintain a friendly, professional tone in English and Urdu
- Document recurring questions to improve help content and FAQs
What we're looking for
- 1+ years in customer support, call centre, or agency coordination
- Strong written communication in English and Urdu
- Comfort with Gmail, spreadsheets, and basic web tools
- Patient, empathetic approach — many users are first-time platform adopters
Nice to have
- Experience with real estate agencies or property portals
- Familiarity with Karvaan92 or similar listing platforms
